Terms of Service
Effective Date: September 15, 2025
Last Updated: September 15, 2025
Welcome to shop.substratum611.com (the "Website"), operated by Substratum 611 ("we," "us," or "our"). By accessing or using our Website and purchasing our products, you agree to comply with and be bound by these Terms of Service ("Terms").
1. Acceptance of Terms
By using our Website, placing orders, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or services.
2. Eligibility
You must be at least 18 years old to make purchases on our Website. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
3. Products and Services
3.1 Product Information
We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions, colors, or other content on the Website is accurate, complete, reliable, current, or error-free.
3.2 Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.3 Pricing
All prices are displayed in USD and are subject to change without notice. We reserve the right to correct any pricing errors on our Website.
4. Orders and Payment
4.1 Order Acceptance
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
4.2 Payment
Payment must be made in full at the time of purchase using accepted payment methods. We use secure third-party payment processors to handle transactions.
4.3 Order Confirmation
You will receive an email confirmation once your order is placed and accepted. This confirmation does not constitute acceptance of your order until we ship the products.
5. Shipping and Delivery
5.1 Processing Time
Orders are typically processed within 2-7 business days, depending on product type and customization requirements.
5.2 Shipping Methods
We offer various shipping options at checkout. Shipping costs and delivery times vary based on destination and selected shipping method.
5.3 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
6. Returns and Refunds
Please refer to our separate Return Policy document for detailed information about returns, refunds, and exchanges.
7. Intellectual Property
7.1 Our Content
All content on the Website, including but not limited to text, graphics, logos, images, and designs, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
7.3 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our content without our express written permission.
8. User Conduct
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms
- Interfere with or disrupt the Website's functionality
- Attempt to gain unauthorized access to any part of the Website
- Transmit any harmful, offensive, or inappropriate content
9. Third-Party Services
Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party sites.
10. Manufacturing and Printing Partners
We work with third-party manufacturers and printing services, including but not limited to Printify and Printful. While we maintain quality standards, the manufacturing and shipping of products may be handled by these partners.
11. Disclaimers
11.1 Website Availability
We do not guarantee that the Website will be available at all times or that it will be free from errors, viruses, or other harmful components.
11.2 Product Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA, OR BUSINESS INTERRUPTION.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Website or violation of these Terms.
14. Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.
16. Termination
We may terminate or suspend your access to the Website at any time, with or without cause, and with or without notice.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to conflict of law principles.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding your use of the Website.
20. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: shop@substratum611.com
Website: shop.substratum611.com
Address: 1900 Reston Metro Plaza, Suite 600, Reston, Virginia 20190
By using our Website and services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
